LUX-ANDALUS EXPERIENCES, S.L. informs and makes available to all users of the page www.luxandalus.es (Hereinafter WEB) current legislation on the protection of personal data, privacy of users and secrecy and security of personal data.
LUX-ANDALUS EXPERIENCES, S.L. guarantees at all times the complete and full compliance with the obligations set forth in the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 april 2016 on the protection of natural persons with regard to the processing of personal data and the free circulation of these data, repealing Directive 95/46/EC; by the Organic Law 3/2018, from 5 from December, protection of personal data and guarantee of digital rights, which repeals the Organic Law 15/1999, from 13 from December, Personal Data Protection; and by law 34/2002, from 11 of July, Services of the Information Society and Electronic Commerce (LSSI).
For this, the necessary technical and organizational measures are adopted to guarantee the security of personal data and to prevent their alteration., lost, unauthorized treatment or access, given the state of technology, the nature of the data and the risks to which they are exposed. This policy describes the type of information we collect, how it is used and how it is shared.
IDENTITY OF THE RESPONSIBLE FOR DATA PROCESSING
WHAT INFORMATION DO WE PROCESS FROM OUR USERS?
At the time you interact or use the WEB we can collect different personal data. As soon as you use the contact form, identified as "I can help you with something?”, We will treat the information that is contained in the mandatory fields: Name, phone and email; all personal data you enter and provide to us; as well as the IP and browser used. Definitely, all the information that you transfer to us personally, or through your browser and your social profile. This information is not set in stone., but you can modify it in the way you deem appropriate.
Another channel for obtaining information is through Cookies., through which we can know your location, the type of browser used, the operating system and WEB browsing settings. They allow us to know how, when and where you use our page. For more information, visit our Cookies Policy.
In accordance with the EU Regulation on data protection, all the data that you provide through the WEB, as a result of your browsing, application, publication, searches and derived identification data, in your case, linking your registration on our Website, will be collected in a file whose responsible is LUX-ANDALUS EXPERIENCES, S.L..
Later, we inform you that LUX-ANDALUS EXPERIENCES, S.L. will obtain and use the IP data and other identifiers provided by the device from which you browse our WEB, for a correct operation of the tools of the same, leaving the data incorporated in the aforementioned file owned by LUX-ANDALUS EXPERIENCES, S.L., as "Personal Data".
BY WHAT MEANS DO WE OBTAIN PERSONAL INFORMATION? WHAT KIND OF INFORMATION DO WE PROCESS?
In order to provide you with transparent information, Next, the means through which we can obtain information will be detailed.:
- When you visit the WEB, we get information, through cookies and other data storage programs, that allows us to know your interests and needs as a user.
- Also when you interact on the WEB or link to our portals through other tools or social networks, blog or other similar pages.
- When you use any of our electronic communication services, send us an email or use our messaging services (“¿I can help you with something?”).
- In some case, when, contact us through the telephone user services.
We break down specifically what information may be obtained and processed by LUX-ANDALUS EXPERIENCES, S.L.:
A) Technical information:
Within this category, all information about your device and internet connection is included: the operating system you use, your browser version, the IP address, cookies and other identifiers. All this is stored using registry tools, with the sole purpose of improving our services based on all users (interests and needs), in order to guarantee an effective and adjusted service as possible.
B) usage information:
It contains all the information related to the use that users make of our services., what it includes: network activity, visits to our portals and links, for the purpose of preventing fraud and providing personalized attention (recommendations and advertising, prior authorization) of each user.
C) location information:
Through your IP address, we have the possibility to make a rough estimate of your location, with the aim of showing you indirectly (through the Web) content, offers or recommendations of your interest.
D) storage information:
Information collected by the various technologies we use to recognize you as a user of our WEB, so that you do not have to fill in all the fields each time you intend to request or publish a service. See more information in the Cookies Policy.
all this information, including personal data provided by the user, are used by the owner of the WEB for the following purposes:
- For the management and administration of our services.
- Know your interests and needs.
- Customize the tools and functionalities of the page.
- Improve the services provided.
- Guarantee the optimal functioning of the WEB.
- Provide, in case of express request of the consumer: offers, promotions and recommendations of a personalized nature and on individualized products.
- Respond to your queries, needs and requests.
- Comply with our legal obligations and prevent fraud and misuse.
- Send you technical notices, updates, security alerts and support messages.
Definitely, know that all the information referenced above, It serves as a support to attend in the most individual and effective way the needs and interests that we detect through your movements on the WEB.; to improve the services provided; provide effective care; carry out a market analysis and limit all this to the current legislation of the moment.
HOW DOES EACH TREATMENT WORK??
This section aims to make an individual analysis of each treatment of the information. In this way:
A) Request or be interested in a service through the contact form, "I can help you with something?”:
The WEB allows two ways of contact in order to be interested in the services provided by LUX-ANDALUS EXPERIENCES, S.L., request a product, start an order, ask for information, etc. These pathways are: the contact telephone number that appears on the right side of the main page and the contact form “Can I help you with something?”.
B) Fraud and abuse prevention:
C) Third party data:
D) Minimum user age:
You can only use our services if you are of legal age. In accordance with the articles 314 Y 323 of the Civil Code minors, except those who have obtained emancipation, may not enter into contracts and if they do, these would be radically null, unless expressly authorized by parents or legal guardians.
WHAT IS THE DATA CONSERVATION PERIOD??
Your data will be kept for the duration of the contractual and commercial relationship with us.; until you request its deletion; or for the time necessary to comply with legal obligations.
The Owner informs that, as a data storage service provider and under the provisions of the Law 34/2002 from 11 July, Services of the Information Society and Electronic Commerce (LSSI), retained for a maximum period of 12 months the essential information to identify the origin of the hosted data and the moment in which the provision of the service began. The retention of this data does not affect the secrecy of communications and may only be used within the framework of a criminal investigation or to safeguard public security., making themselves available to the judges and/or courts or the Ministry that requires them. The communication of data to the State Forces and Bodies will be done in accordance with the provisions of the regulations on the protection of personal data..
WHAT IS THE LEGITIMATION FOR DATA PROCESSING??
The legal basis for the treatment of your data lies in:
The execution of a contract with LUX-ANDALUS EXPERIENCES, S.L. in relation to the following purposes: (i) instant messaging service; (ii) phone contact, (iii) management of our services, including reminders, technical notices, updates, security alerts and support messages, among others.
In the consent of the user in relation to the purposes 1 a 7 indicated in the previous section.
The legitimate interest of the data controller for the purpose 8, consists of protecting WEB users from abuse and fraud in the use of our services
Compliance with applicable legal obligations for the purpose indicated in the purpose 9 it is necessary for the fulfillment of legal obligations.
WHO ARE THE RECIPIENTS?
Your personal data may be known by those providers that provide services to LUX-ANDALUS EXPERIENCES, S.L.. In addition, may be transferred to the competent authorities in cases where there is a legal obligation.
WHAT ARE YOUR RIGHTS AS A USER AND HOW CAN YOU EXERCISE THEM??
In the condition of consumer and user who holds, At any time, you can exercise your rights. These are:
You have the right to obtain confirmation as to whether LUX-ANDALUS EXPERIENCES, S.L. we are treating certain personal data that concerns you.
In addition, You have the right to access your personal data, as well as to request the rectification of inaccurate data or, in your case, request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
under certain circumstances, You may request the limitation of the processing of your data, in which case we will only keep them for the exercise or defense of claims.
Additionally, in specific cases and for reasons related to your particular situation, You can oppose the processing of your data. LUX-ANDALUS EXPERIENCES, S.L. will stop processing your data, except for compelling legitimate reasons, or the exercise or defense of possible claims.
Equally, You can exercise the right to data portability, as well as withdraw the consents provided at any time, without affecting the legality of the treatment based on the consent prior to its withdrawal..
If you wish to make use of any of your rights, you can contact us by email or telephone number, both indicated in the section number 1 IDENTITY OF THE RESPONSIBLE. Alternatively, You can also contact us by postal mail at the address referred to in the same section., indicating on the envelope “DATA PROTECTION”. Remember to provide as much information as possible about your request: Name, surnames, email address and subject.
By last, We inform you that you can contact the Spanish Agency for Data Protection and other competent public bodies for any claim arising from the processing of your personal data..
WITH WHOM DO WE SHARE YOUR DATA?
We guarantee the confidentiality of personal data, without prejudice to the right that we reserve to reveal data and any information that is in our possession or that we have access to through our systems, to the competent public authorities (administrative and judicial), if required for it, in accordance with the applicable legal provisions. The purpose of this requirement lies in the prevention of abuse or fraudulent activities of the services or the WEB.
HOW SHOULD THE USE OF DATA BE?? TRUTHFUL AND RESPONSIBLE:
As a consumer and user, you have the duty to guarantee the quality of the information requested and provided., that is, that the information is real, truthful, updated and own (not from third parties). Therefore, You are solely responsible for the accuracy and quality of your data..
LUX-ANDALUS EXPERIENCES, S.L. reserves the right to verify said information, being able to resort to official accrediting document and, in your case, deactivate your WEB services.
We inform you that we fulfill our obligation, guaranteeing the security and confidentiality of the data and personal information that the user sends us, by technical means to prevent loss, misuse or unauthorized access. In addition, we assume the commitment to notify you immediately if any of these events occur.
In the event of any breach of PERSONAL DATA security, how, for example, theft or improper access to them, The Spanish Agency for Data Protection will be notified within a period of 72 hours about such security breaches, including all the information necessary to clarify the facts that have given rise to improper access to personal data.
It is also reported that the interested parties may address their claims in this area to the Data Protection Authorities., if they believe there is a problem with the way their data is being handled.
In application of the LSSI, LUX-ANDALUS EXPERIENCES, S.L. will not send advertising or promotional communications by email or other equivalent means of electronic communication that have not previously been requested or expressly authorized by the recipients thereof..